Deloitte, one of the world’s leading professional services firms, has unveiled its own AI-powered chatbot, PairD, to enhance workplace efficiencies and support its workforce. PairD is being rolled out to 75,000 employees across the UK, Europe, and the Middle East, allowing them to carry out simple tasks quickly and effectively.
Embracing Automation for Improved Productivity
In line with the growing trend of automation in the workplace, Deloitte has developed PairD, an internal generative AI (Gen AI) platform. This innovative chatbot, created by Deloitte’s AI Institute, is designed to assist employees with various day-to-day tasks, including content drafting, code writing, and secure research.
The implementation of PairD reflects Deloitte’s commitment to harnessing the full potential of AI and analytics. By providing its workforce with a chatbot tool, Deloitte aims to improve workplace efficiency and streamline operations.
Leveraging the Power of PairD
PairD offers a range of functionalities that can empower employees to work more efficiently. The chatbot can assist with project plans, provide project management best practices, and offer task prioritization suggestions. Additionally, PairD can answer emails, draft written content, automate tasks through code writing, create presentations, conduct research, and even generate meeting agendas.
This investment in AI technology is expected to reduce time constraints and costs in the long run, enabling employees to focus on higher-value tasks while the chatbot handles routine activities.
Deloitte’s Commitment to Accessibility
Deloitte is not only focused on improving workplace efficiency but also on making AI accessible to all. The company has launched the Global Generative AI Market Incubator in collaboration with its AI Institute, aiming to deliver early-stage proofs of concept and rapid prototypes in Gen AI.
In a bid to bridge the digital divide, Deloitte has partnered with disability equality charity Scope. By 2024, Scope and its 800 employees will gain access to PairD, fostering inclusivity and understanding the barriers faced by those who are not digitally native or have disabilities.
Deloitte’s dedication to closing the digital divide extends beyond its partnership with Scope. The company has donated over 12,000 laptops to schools, charities, and refugee groups since January 2021, aiming to tackle the digital skills gap and support individuals in overcoming barriers to education and employment.
Enhancing AI Accessibility for Charities
Deloitte’s collaboration with Scope is not only aimed at benefiting the charity itself but also at leveraging the learnings from this partnership to assist other charitable organizations. By sharing insights and best practices, Deloitte hopes to help other charities enhance their digital capabilities and leverage AI to create a positive impact.
As part of its efforts to support charitable organizations, Deloitte has welcomed 30 charities and social enterprises to its third cohort of Deloitte Digital Connect. This program aims to help charities scale their digital impact, leveraging technological advancements to drive positive change.
Richard Houston, CEO of Deloitte UK and Deloitte NSE, emphasizes the importance of accessibility and inclusivity in AI adoption. He states, “Gen AI should be available and accessible to everyone, and businesses like ours must ensure that the adoption of AI promotes social equality rather than exacerbating existing disparities.”
The Journey of PairD
Unlike other companies that have collaborated with external partners to develop chatbot tools, Deloitte has independently launched PairD. The chatbot was entirely created within Deloitte’s AI Institute, showcasing the increasing adoption of Gen AI within industries to automate tasks and enhance productivity.
While PairD offers numerous benefits, it is essential to exercise caution. The Financial Times reported that the chatbot, like any AI tool, has the potential to produce inaccurate information about people, places, and facts. To mitigate this risk, Deloitte advises users to use their own discretion and ensure quality assurance when utilizing the chatbot.
Looking Ahead: The Future of AI at Deloitte
Deloitte’s introduction of PairD is a significant step towards embracing AI and automation within the company. By leveraging the power of Gen AI, Deloitte aims to further enhance workplace efficiencies, improve productivity, and promote inclusivity.
As technology continues to evolve, Deloitte remains committed to exploring new possibilities and expanding the accessibility of AI. The introduction of PairD to its workforce is just one example of Deloitte’s dedication to leveraging AI for the benefit of its employees and the wider community.
With its focus on accessibility, inclusivity, and bridging the digital divide, Deloitte is setting a precedent for other organizations to follow. By embracing AI and actively working towards creating equal opportunities, Deloitte is paving the way for a more inclusive and technologically advanced future.